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#743 Deputy Director-General, Customer Services Division, SES Band 2, IP Australia

#743 Deputy Director-General, Customer Services Division, SES Band 2, IP Australia

IP Australia’s vision is to create a world leading intellectual property (IP) rights system that builds prosperity, ensuring that Australians benefit from great ideas. Through the intellectual property (IP) rights system, we provide our customers with the building blocks needed to commercialise their ideas, driving jobs and economic growth in Australia.

The Deputy Director-General of the Customer Services Division (CSD) plays a critical role in contributing to the strategic direction of IP Australia and holds relevant statutory roles including Commissioner of Patents and Registrar of Trade Marks. You lead the Customer Services Division to deliver quality examination and registration services for the four registrable intellectual property rights, (patents, trade marks, designs and plant breeder’s rights).

Reporting to the Director-General and working closely with Deputy Director-General, Policy and Corporate Division (PCD) and the senior leadership team, as Deputy Director-General of the Customer Services Division you contribute to strategic direction setting. You will have outstanding judgement and business acumen to enable a strong contribution and have a demonstrated ability to lead and manage staff undertaking a diverse range of activities, including public education.

To be a strong contender for this important role you will excel in working in complex environments and you will be forward thinking, self-motivated, resilient and adept at building relationships across a broad range of sectors. Your integrity, judgement and strong leadership credentials will be paramount. You will have a strong focus on results and be skillful at designing and driving organisational change and building capability.  Your impressive personal style and ability to engender trust and respect will be complemented by a customer focus, intellectual rigor, first class communication skills and impressive interpersonal and relationship building skills.

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