#1029 Deputy Chief Executive Officer, Customer Service Delivery, Services Australia

Deputy Chief Executive Officers (Deputy CEOs) are key members of the Agency’s executive team, providing high-level advice to the Chief Executive Officer, as well as contributing to the effective leadership and strategic management of the Agency. Service Australia’s Deputy CEOs must be able to develop and unite staff and stakeholders behind the Agency’s 2030 Vision, establish and maintain strong relationships with key stakeholders and lead complex change processes in a fast-paced environment. Deputy CEOs have exceptional communications skills and are adept at engaging senior stakeholders and building and sustaining relationships in complex environments. The role will require you to advise and support Ministers and Government more broadly.

There is an immediate vacancy for the position of Deputy CEO, Customer Service Delivery. You will lead a large and geographically dispersed team, providing strategic leadership across five divisions of over 23,400 staff, and be responsible for the effective operation of the Agency’s face-to-face, telephony, processing and digital services delivering Medicare, Child Support and Centrelink services.