#990 National Manager, Technology Digital Delivery and Service Design (several positions), SES Band 1, Services Australia
Services Australia (the Agency) is at the frontline of government service delivery, supporting millions of Australians. We support the economic, health and social wellbeing of Australia by delivering high-quality services and payments to the community on behalf of government. Our Agency’s responsibilities include Centrelink, Medicare and Child Support services, as well as whole of government services such as myGov.
Our goal is to make government services simple, so people can get on with their lives. We’re modernising the way we work to deliver a simple, helpful, respectful and transparent experience for customers.
The key duties of the position include:
The agency is looking to fill National Manager roles within the Technology and Digital Programs Group and the Service Delivery Excellence Group. Refer to the Candidate Pack for more information.
Reporting directly to a General Manager, and as a key member of the Agency’s executive, you will play an important role in the effective leadership and management of the Agency. You will contribute to the continued transformation of the Agency and provide high level advice to the Chief Executive Officer and Minister.
The roles may be filled on an ongoing or non-ongoing (fixed term) appointment.
This process may be used to fill similar vacancies at this classification both within the Agency and the wider APS, as they become available within an 18-month period.
Who we are looking for
We are looking for flexible and versatile leaders, with excellent leadership and interpersonal skills, sound judgement, strong customer focus and ability to engender respect and trust. Candidates must be driven to continuously learn, innovate and achieve outcomes in a dynamic, fast-paced and challenging environment. You must have a passion and an understanding of new and emerging technologies and digital trends and the impact of these technologies on people and communities.
Tertiary qualifications in a relevant field are highly desirable.
Location
Consideration will be given to high quality candidates who reside in Canberra, Adelaide, Brisbane and Melbourne.